Free U.S. Standard Shipping FREE SHIPPING, SAMPLES, AND RETURNS

TATCHA is pleased to provide complimentary standard shipping for all domestic orders. Standard shipping generally arrives in 3-5 business days.  If you have any trouble with your order, please don’t hesitate to contact us at info@tatcha.com or (888) 739-2932 ext 1.  TATCHA is pleased to provide complimentary international shipping for any order over $250.

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Customer Care

Customer Service

Ichi-go, ichi-e. 

It means "just this one moment, once in a lifetime" and speaks to the preciousness of life's experiences, including service experiences.

At TATCHA, our customers are precious to us and we strive to provide authentic experiences that surprise and delight. 

If you ever have any questions, we'd love to hear from you.  Please feel free to fill out the form below to submit an inquiry. You can also call our office at (888) 739-2932 ext 1. We are available Monday through Friday (excluding holidays), from 9 A.M. to 5 P.M. PST.

And don't forget to sign up for our newsletter to receive exclusive offers and invitations, and be among the first to know about our newest discoveries. Sign up here

Professional Makeup Artists and Aestheticians
TATCHA is proud to support the artist and beauty community. Please fill out the form below with a link to your online portfolio, or call Markus at (888) 739 – 2932 ext 8, for information regarding our professional program.

Retailers
We are delighted to discuss retail partnership opportunities. Please fill out the form below and you will be contacted, or call Veronica at (888) 739 – 2932 ext 10.

Press
Press inquiries are welcome to contact media@tatcha.com at any time or call Alexandra at (888) 739-2932 ext. 7.