FAQ
PLACING AN ORDER
What forms of payment does TATCHA accept?
We happily accept Visa, Mastercard, American Express and Discover.
How do I know if my order was placed successfully?
Once you place an order on tatcha.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.
Can I cancel an order once it has been placed?
To cancel an order, please email info@tatcha.com or call 888-739-2932. Orders placed between Monday and Friday before 3pm US PST generally ship same day.
RETURNS & EXCHANGES
What is your exchange/return policy?
Your happiness is our highest priority. If you are dissatisfied with your purchase for any reason, you are welcome to return it for a full refund.
How do I return and/or exchange an item from my order?
Please email info@tatcha.com to request a return form.
SHIPPING METHODS
Does TATCHA ship to P.O. Boxes or Military APO/FPO addresses?
Yes, gladly.
How much does US shipping cost?
We are delighted to offer our customers FREE standard shipping on all domestic orders. 2-Day expedited shipping is a flat $15. Overnight shipping is a flat $25.
Do you ship internationally?
Yes, we are honored to share our products with customers worldwide.
How much does international shipping cost?
We gladly ship to international locations for a flat $25.
How long does it take for my order to ship once it is placed?
Order placed between Monday and Friday before 3pm US PST generally ship same day.
Can I track my order once it has been shipped?
Yes, as soon as your order ships you will receive a shipping confirmation email with a tracking number. If you have any trouble receiving your order, please don't hesitate to contact us at info@tatcha.com or 888-739-2932.
PRODUCT QUESTIONS
How often should I use each TATCHA product?
TATCHA's skincare essentials are gentle enough for daily use. Please visit the specific product pages for more detail on each product.
Where are the products manufactured?
All TATCHA products are made in Japan.
Where can I find a retailer that carries TATCHA?
Please visit our Stockists page to see a current list of our retail partners.
Can I return/exchange products purchased from a retailer on tatcha.com?
Any products purchased at one of our retail partners, must be returned to that retail partner. Only products ordered from tatcha.com may be returned to tatcha.com.
WE'D LOVE TO HEAR FROM YOU
Contact Us
TATCHA
1517 North Point Street, Suite 553
San Francisco, CA 94123
Phone: 888-739-2932
Email: info@tatcha.com
Hours: 9am-5pm PST