FAQ
HAPPINESS GUARANTEE
What is the TATCHA Happiness Guarantee?
At TATCHA, our customers are precious to us and we strive to provide authentic experiences that surprise and delight. To that end, we make the following promises to you as part of our customer Happiness Guarantee:
- Always-free US shipping*
- 3 Complimentary Samples with every order*
- Complimentary Skincare Consultations are available Monday - Friday, 9 A.M. to 5 P.M. PST. Just call (888) 739-2932 ext 1 to speak with a TATCHA Skincare Specialist
- If you are ever unhappy with a purchase, we are happy to provide a full refund - no questions asked. Simply email info@tatcha.com or call (888) 739-2932 x1 for a pre-paid return label (domestic returns only); we will issue the refund the moment we receive the items.
*Applies to all full-size product purchases
PLACING AN ORDER
What forms of payment does TATCHA accept?
We happily accept Visa, Mastercard, American Express and Discover.
How do I know if my order was placed successfully?
Once you place an order on tatcha.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.
Can I cancel an order once it has been placed?
To cancel an order, please email info@tatcha.com or call 888-739-2932. Orders ship every day Monday through Friday.
RETURNS & EXCHANGES
Your happiness is our highest priority. If you are dissatisfied with your purchase for any reason, you are welcome to return it for a full refund.
We are happy to offer complimentary returns for all domestic orders. Simply email info@tatcha.com or call (888) 739-2932 x1 for a pre-paid return label; we will issue the refund the moment we receive the items.
PRODUCT QUESTIONS
How often should I use each TATCHA product?
TATCHA's skincare essentials are gentle enough for daily use. Please visit the specific product pages for more detail on each product.
Where are the products manufactured?
All TATCHA products are made in Japan.
Where can I find a retailer that carries TATCHA?
Please visit our Stockists page to see a current list of our retail partners.
Can I return/exchange products purchased from a retailer on tatcha.com?
Any products purchased at one of our retail partners, must be returned to that retail partner. Only products ordered from tatcha.com may be returned to tatcha.com.
SHIPPING QUESTIONS
For questions about shipping, please see our shipping information page.
WE'D LOVE TO HEAR FROM YOU
Contact Us
TATCHA
300 De Haro Street, Suite 334
San Francisco, CA 94103
Phone: 888-739-2932 ext. 1
Email: info@tatcha.com
Hours: Monday through Friday, 9am-5pm PST
