Customer Happiness Policy

TATCHA is honored to serve its customers. Our policies are designed with your happiness in mind.

US Shipping

We think shipping fees take the fun out of online shopping so when you shop on TATCHA.com, shipping is always free.

We strive to ship orders next business day via US Postal Service. Delivery via USPS throughout the US usually takes no more than 3-5 business days.

International Shipping

For international orders, please visit our retail partner, The Nature of Beauty, which ships worldwide.

Returns

We want our customers to love our products as much as we do.

If you are ever dissatisfied with your order, simply fill out our online return form [pdf] and mail back your order to the address below for a full refund.

Credit Card Security

Your peace of mind is paramount to us, so TATCHA works with industry leading technology partners to provide our customers with a secure online shopping experience.

Contact Us

We would love to hear from you.

Customers, please feel free to email us at info@tatcha.com at any time or call (888) 739-2932 from Monday – Friday, 9:00 AM – 5:00 PM PST.