Free U.S. Standard Shipping FREE SHIPPING, SAMPLES, AND RETURNS

TATCHA is pleased to provide complimentary standard shipping for all domestic orders. Standard shipping generally arrives in 3-5 business days.  If you have any trouble with your order, please don’t hesitate to contact us at info@tatcha.com or (888) 739-2932 ext 1.  TATCHA is pleased to provide complimentary international shipping for any order over $250.

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Terms of Use

These are the official terms and conditions governing the use of our website at www.tatcha.com (“TATCHA’s Website”) and blog (collectively “the Sites”).  TATCHA (the Company) provides the Sites’ content and services subject to the following terms and conditions.  By accessing or using either of both of the Sites, you acknowledge that you have read, understood and agree to be bound by these terms and conditions.

TATCHA reserves the right to update or modify these terms and conditions at any time.  Notice of modification will be provided by updating the date below. For this reason, we encourage you to review these terms and conditions whenever you purchase products from TATCHA or otherwise use the Sites.

Last updated: February 8, 2012

You may not distribute, exchange, modify, sell, or transmit anything you copy from the Sites, including but not limited to any text, images, audio, and video, for any business, commercial, or public purpose. As long as you comply with these Terms and Conditions of Use, TATCHA grants you a world-wide, non-exclusive, non-transferable, limited right to enter, display, and use the Sites. You agree not to interrupt or attempt to interrupt the operation of the Site or any services offered through the Sites in any way. Notwithstanding anything to the contrary, TATCHA reserves the right, without notice and in its sole discretion, to cancel or restrict your access to and use of any portion of or the entirety of the Site or any services offered through the Site. You understand and agree that the Company may do so without any liability whatsoever.

WE'LL FIX INACCURACIES AS WE FIND THEM.

From time to time, the Sites may include information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. TATCHA reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

THIRD PARTY LINKS ARE OUTSIDE OF TATCHA'S CONTROL.

TATCHA may from time to time provide links to other websites (collectively, “Third Party Websites”) as a service to those interested in this information. Links to Third Party Websites may also be posted by third parties on TATCHA’s Blog.  If you use any of these links, you will leave the Sites and instead be at the Third Party Website. TATCHA does not review, monitor, approve or control content located at Third Party Websites. The inclusion of any links to Third Party Websites does not imply TATCHA’s association, relationship, endorsement or sponsorship of any such Third Party Website, and TATCHA does not warrant the accuracy or completeness of content on any Third Party Website. You use Third Party Websites at your own risk.   Links to Third Party Websites do not imply legal authority to use any protected rights of others reflected in the links.

Comments from third party users may be submitted on the Sites in accordance with TATCHA’s Comment Submission Policy (“User Comments”).  User Comments do not necessarily reflect the views of TATCHA, and TATCHA does not warrant the accuracy, truthfulness or reliability of any User Comment, nor endorse any opinions expressed in any User Comment.  TATCHA assumes no responsibility or liability for or in connection with any User Comment.

Please email info@tatcha.com to seek removal of any comments posted by others that may be unlawful, infringing, defamatory, or offensive.

PLEASE ASK YOUR PARENTS TO PLACE AN ORDER FOR YOU IF YOU ARE UNDER 13.

The Sites are not intended or designed for children under the age of 13.  Children under 13 may look at the Sites, but are not permitted to make a purchase, become a registered user, sign-up for emails or post comments on the Blog.  If we discover that someone under the age of 13 is a registered user or has otherwise provided us with their personal information, we will remove their personally identifiable registration information from our files.  If you are under 13 and would like to make a purchase, please ask a parent or guardian to place the order for you.

TATCHA’S PRODUCTS ARE FOR YOUR PERSONAL USE.

The products and services available on the Sites, including any samples TATCHA may provide to you, are for personal use only. You may not sell or resell any of products or services you purchase or otherwise receive from TATCHA.  TATCHA reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you where TATCHA, in its sole discretion, believes may result in the violation of these terms and conditions.

All of the products purchased from the Sites should be used in accordance with the product’s instructions, precautions and guidelines.  The statements made about products on the Sites are for informational purposes and have not been evaluated by the U.S. Food and Drug Administration. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

DISCLAIMER

TATCHA is providing the sites and their contents on an “as-is” basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of the sites, the information, content, materials or products, included on the sites.  To the fullest extent permitted by law, TATCHA disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose.  In addition, TATCHA does not represent or warrant that the information accessible via the sites is accurate, complete or current.

LIMITATION OF LIABILITY

TATCHA will not be liable for any damages of any kind arising out of or in connection with the use of the sites. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

APPLICABLE LAW

The Sites are created and controlled by TATCHA in the State of California, U.S.A. As such, the laws of the State of California will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. TATCHA reserves the right to make changes to its Sites and these disclaimers, terms and conditions at any time.  You are responsible for complying with the laws of the jurisdiction from which you are accessing the Sites and you agree that you will not access or use the information on the Sites in violation of such laws. The Sites are not intended to be accessed in any country or jurisdiction in which these terms and conditions, or any other content at the Sites, would violate any laws.

TATCHA welcomes your comments and feedback regarding the Sites, and TATCHA products and services. Any information, materials, suggestions, ideas or comments sent to TATCHA will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting TATCHA an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, TATCHA will not use your full name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.

COPYRIGHT

All material appearing at TATCHA’s web site is Copyright 2012, TATCHA LLC, unless otherwise noted. All rights reserved. Other’s use of this material is permitted only with TATCHA’s prior written consent.  Please contact TATCHA for further information.

TRADEMARK

TATCHA is a registered trademark, and the TATCHA logo is a trademark, of TATCHA LLC. All other trademarks referenced are property of their respective owners.