When I first started Tatcha, I fulfilled every online order myself, in my apartment. I was so grateful for each and every person who discovered our little beauty papers that I would write a note of thanks with every order. This little note also helped me slow down and feel connected to our clients, whether it was someone I already knew or a new friend. As we grew, the time I spent at my desk writing thank-you notes became my happy place, reminding me of how grateful I am for every one of you.

“...the time I spent at my desk writing thank-you notes became my happy place.”

Even now, years later, we always include a handwritten note with each order. Skincare feels personal, and we want everyone who tries Tatcha to know that we stand by the collection, and each item in it.

My travels often take me away from my desk, but I still love writing notes whenever I am able. When I do, they transport me to our earliest days, working out of my dining room, surrounded by stacks of boxes, ringing a gong for every order that came in. I am humbled by how many wonderful friends we have made since then who give us the opportunity to take care of their skin.


In the spirit of gratitude, I wanted to take this moment to tell you how very grateful we are. Thank you for letting us be a part of your ritual, for helping incredible girls pursue an education through Room to Read, and for making our journey more beautiful.

Always,

Victoria Tsai
Chief Treasure Hunter

published November 2015

Holidays, Living
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