My favorite part of returning home from a long trip – besides seeing a certain small child sprinting towards me at the airport – is sitting down to the customer letters and emails received while I was gone.

Our customers are the most important part of what we do, and nothing makes us happier than hearing from our clients, whether it’s a beautiful thank-you note or simply a quick hello. And, I must confess, some of our best ideas have come from those notes.

When several of you told us that you preferred moisturizing with facial oil instead of a cream, the Camellia Beauty Oil was born. Dry lips also came up in conversations quite often, so we created our Camellia Nourishing Lip Balm.

Even with autumn firmly upon us, the queries about an SPF continue, one of the most important ways to protect and care for skin. Please know that you are heard! We are working hard on a formula that is as beautiful and deserving as the wonderful women who will be using it.

In the meantime, we were able to address another oft-heard request. Many of you have expressed concern about running out of our beloved Deep Brightening Serum, especially those that use the four-step cleansing ritual, and asked for a larger size. We jumped at the possibility to make you happy, and are now proud to present our Luxury sized Deep Brightening Serum, $185 for 50 mL. This replaces the 30 mL size, and will also be included in all of our Ritual collections, although those prices remain the same. It's our way of thanking you for loving our serum as much as we do. 

I wanted to take this moment to thank each of you who have reached out, particularly with your TATCHA wishes! Please do keep them coming — either in the comments below, on Facebook or regular e-mail. We love being inspired by you.

Always,

Vicky

 

Victoria Tsai
Chief Treasure Hunter

published November 2013

Beauty Secrets, Geisha
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Photo 1: Miki Chishaki

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