Cookie Policy

COOKIE POLICY

Last Updated August 6, 2018

This cookie policy ("Cookie Policy") describes the cookies and other technologies that TATCHA, LLC ("TATCHA," "we," "us," or "our") uses on our website www.tatcha.com ("Site") and the choices that you have. This Cookie Policy forms part of our Privacy Policy. Please refer to our Privacy Policy for information about (i) the purposes for which we use your personal data and our lawful basis for processing it, (ii) how we protect your data, and (iii) your rights and our obligations in relation to such use.

If you are based in the European Economic Area, when you first visit the Site, you will be asked to consent to the use of cookies on the Site in accordance with this Cookie Policy, and if you accept we will store them on your computer.

Cookies and other technologies

A "cookie" is a piece of information sent to your browser by a website you visit. We use cookies and other technologies to operate and administer our Site, make it easier for you to use the Site during future visits, gather usage data on our Site and for advertising purposes.

Cookies can be stored on your computer for different periods of time. "Session cookies" only last for as long as the browser session and are deleted automatically once you close your browser. "Persistent cookies" cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again. For more details on cookies please visit All About Cookies.

Pixel tags or "clear" gifs are small images on a web page or in an email. When you visit the Site or view one of our emails, we will use pixel tags, from the third parties described below, to track your activity on our Site (for example, to know when content has been shown to you) and to personalize your experience. We also use pixel tags to determine what types of email your browser supports.

Type of Technologies Used. The following sets out how we use different categories of cookies and similar technologies, as well as information on your options for managing the settings for the data collection by these technologies:

CATEGORY

WHO SERVES THE TECHNOLOGY

OPT OUT

Strictly necessary:

Used to provide users with services available through the Site and to use some of its features, such as the ability to log-in and access secure areas, pay for the purchase of products and provide pop-up notices and accept language from sign up forms. These cookies are essential for using and navigating the Site.  Without these cookies, basic functions of our Site (such as ordering, cart persistence, and payment options) would not work.

 

Demandware (Salesforce), our provider of cloud-based e-commerce platform. For more information, visit https://www.demandware.com/privacy-policy#null

PayPal, Inc., our online payment service provider. For more information, visit https://www.paypal.com/us/webapps/mpp/ua/cookie-full

 

Because these cookies are strictly necessary to deliver the Site and the services, users cannot refuse them.

Analytics/
Performance:

Used to recognize and count the number of Site visitors, to gather statistics regarding how visitors move around the Site (including number of page views, number of visitors, and time spent on each page) and for conversion tracking and click hotspots. This helps us improve the way our Site works and the user experience on it, for example by making sure users can find what they need easily.

 

Google, Inc. For more information, visit and, for information on Google Analytics cookies expiration, read here.

Hotjar Limited. For more information, visit https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

Bazaarvoice, Inc. For more information, visit https://www.bazaarvoice.com/legal/privacy-policy/

Rakuten, Inc. (LinkSynergy). For more information, visit https://rakutenmarketing.com/en-uk/legal-notices/website-privacy-policy

 

Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout?hl=en

Hotjar Opt Out: https://www.hotjar.com/legal/compliance/opt-out

Bazaarvoice Opt Out: https://www.bazaarvoice.com/legal/privacy-policy/#opting-out

You can also block or delete cookies by changing the browser settings as explained under the “Your Choices” section below.

Functionality:

Used to enhance the performance and functionality of the Site (such as offering live customer support chat). These cookies are not essential for using and navigating the Site. However, without these cookies, you will not be able to chat with our customer support specialists.

 

LiveChat, Inc. Learn more at: https://www.livechatinc.com/privacy-policy/

You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below.

 

Advertising/ Targeting:


We use cookies and pixels from third parties that enable such parties to serve ads to you based on your visit to our Site and also allow us to analyze the performance of our ads.

 

Bazaarvoice, Inc. (Pixel used to track orders and help prepare request for review emails). Learn more at https://www.bazaarvoice.com/legal/privacy-policy/

Selligent, Inc. (Pixel used to track conversions from email ads to help drive better email marketing). Learn more at https://www.selligent.com/privacy-policy

Facebook, Inc. (Cookie and pixel used to integrate Facebook login and Facebook product recommendations). Learn more at https://www.facebook.com/policy/cookies/

Kenshoo Ltd. (Pixel used to analyze ad performance for Google AdWords). Learn more at https://kenshoo.com/privacy-policy/

Bing (Microsoft, Inc.). (Pixel used to deliver targeted advertisements to individuals who visit our Site.) Learn more here: https://privacy.microsoft.com/en-gb/privacystatement

Google AdWords (Google, Inc.) (Used to help us determine how many users who clicked on our Google Ads end up contacting us through the Site). Learn more at https://policies.google.com/privacy?hl=en

Rakuten, Inc. (Used to track affiliate sales.)  Learn more at https://rakutenmarketing.com/legal-notices/services-privacy-policy

 

You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below.

The providers listed below also offer direct opt-out functionalities:

Bazaarvoice Opt Out:
https://www.bazaarvoice.com/legal/privacy-policy/#opting-out

Selligent Opt Out:
https://www.selligent.com/privacy-policy

Facebook Opt Out:
https://www.facebook.com/help/769828729705201?ref=cookies

Kenshoo Opt Out:
https://kenshoo.com/privacy-policy/#opting-out-from-our-services

Google Opt Out: You may opt out of personalized advertising by visiting Google’s Ads Settings at the following link: https://adssettings.google.com/authenticated

Rakuten Opt Out:
https://rakutenmarketing.com/legal-notices/services-privacy-policy

 

 

 

Your Choices. On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser's settings on the most popular browsers:

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.

Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative's online resources at http://www.networkadvertising.org and follow the opt-out instructions there or if you are located in the European Union, visit the European Interactive Digital Advertising Alliance's Your Online Choices opt-out tool here.

If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.

Changes

We may change the type of third party service providers that place cookies and other technologies on the Site and amend this Cookie Policy at any time by posting the amended version on the Site. Unless additional notice or consent is required by applicable laws, this will serve as your notification of these changes.

Contact Us

If you have any questions or concerns, please contact us at privacy@tatcha.com.