Service Center

Payment & Billing

Q: What forms of payment does Tatcha accept?
A: We are pleased to accept Visa, Mastercard, American Express and Discover credit cards for Tatcha orders. We also accept Paypal and ApplePay.  
Q: What type of currency is used on this website?
A: The retail prices listed are in USD.
Q: When will I be billed for my purchase?
A: On average, we bill 1-2 business days after a shipping confirmation email is issued
Q: What do I do if I have trouble checking out?
A: Simply contact us and we will help troubleshoot the issue.
Q: What do I do if my order gets declined?
A: First, double check to make sure all the shipping and billing information is accurate. If you’re still having trouble, please Contact Us.


E-Gift Cards

  • When you purchase an e-gift certificate, the gift certificate code and amount will be emailed to the recipient. You will receive an order confirmation email.
  • You cannot purchase a gift certificate with a gift certificate.
  • If your gift certificate amount is less than your order, you can complete your order with a credit card.
  • You can check your e-gift certificate balance when checking out in the payment section.