Rates and Estimated Shipping Times
Standard orders placed before 1 P.M. PST Monday through Friday (excluding holidays) usually ship the same day. Expedited orders placed before 3 P.M. PST Monday through Friday (excluding holidays) will ship the same day. If you ever need an item urgently, please do not hesitate to call us at (888) 739-2932 ext. 1.
Tatcha is pleased to provide complimentary standard shipping for all domestic orders. Standard shipping generally arrives in three to five business days.
• Two-day expedited shipping is $10.
• Overnight shipping is $25.
When your order ships, you will receive a confirmation email with a tracking number. If you have any trouble with your order, please don’t hesitate to contact us at email@example.com or (888) 739-2932 ext. 1.
Please see below for international shipping rates.
U.S. DOMESTIC RETURNS & EXCHANGES
Your happiness is our highest priority. If you are dissatisfied with your Tatcha.com purchase for any reason, you are welcome to return it for a full refund. We are delighted to offer complimentary returns for all domestic Tatcha.com orders. If you redeemed a complimentary promotional item with purchase, please be aware that this item will need to be returned along with the other returned items.
Only products purchased on Tatcha.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars or nearly empty jars for refund or exchange.
Simply email firstname.lastname@example.org or call (888) 739-2932 ext.1 for a pre-paid Fedex return label. We will issue the refund back to the original form of payment within 1-3 business days upon receiving the return shipment and send an email confirmation confirming the details of your refund.
We are honored to share our collection with customers all over the world. Please see below for rates.
Canada: We happily ship to Canada via USPS (7-10 business days) for a flat rate of $20 or FedEx (5-7 business days) for the market rate calculated at checkout.
All other countries: We are delighted to ship worldwide via USPS (7-10 business days) for a flat rate of $35, or FedEx (5-7 business days) for the market rate calculated at checkout.
Tatcha is pleased to provide complimentary international shipping for any order over $150.
Customs and Exceptions
All international orders placed through FedEx require a signature upon receipt.
Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer and are due to the carrier. Contact the customs office in your destination country for information about any applicable duties or taxes.
Tatcha happily ships to AFO/APO addresses. However, please be aware that orders to these locations cannot be expedited and can only ship via USPS.
Other questions about shipping? Feel free to call us anytime at (888) 739-2932 ext. 1.
For other frequently asked questions, see our FAQ page.